Privacy Policy

1. Information We Collect

Personal Information

We collect the following types of personal information:

• Contact Information: Name, email address, phone number, mailing address
• Business Information: Company name, job title, business address, tax identification numbers
• Account Information: Username, password, account preferences, billing information
• Driver Information: Driver's license numbers, CDL information, vehicle details, insurance information
• Load Information: Pickup and delivery addresses, cargo details, customer information
• Communication Data: Messages, emails, call logs, SMS communications
• Financial Information: Payment card details, bank account information, billing addresses

Automatically Collected Information

• Usage Data: Pages visited, features used, time spent on platform, click patterns
• Device Information: IP address, browser type, operating system, device identifiers
• Location Data: GPS coordinates, route information, delivery locations (with consent)
• Cookies and Tracking: Session cookies, preference cookies, analytics cookies

2. How We Use Your Information

We use your personal information for the following purposes:

Service Delivery

• Provide and maintain our dispatch management platform
• Process and manage freight loads and deliveries
• Coordinate between dispatchers, drivers, and customers
• Generate reports and analytics for your business operations
• Facilitate communication between platform users

Business Operations

• Process payments and manage billing
• Provide customer support and technical assistance
• Send service-related notifications and updates
• Comply with legal and regulatory requirements
• Prevent fraud and ensure platform security

Improvement and Marketing

• Analyze usage patterns to improve our services
• Develop new features and functionality
• Send marketing communications (with your consent)
• Conduct research and analytics

3. Information Sharing and Disclosure

We may share your personal information with the following parties:

Service Providers

• Cloud hosting and data storage providers
• Payment processing companies
• Customer support and communication platforms
• Analytics and performance monitoring services
• Security and fraud prevention services

Business Partners

• Freight brokers and shippers (as necessary for load coordination)
• Insurance providers (for coverage verification)
• Regulatory agencies (for compliance purposes)
• Integration partners (for connected services)

Legal Requirements

• When required by law or legal process
• To protect our rights, property, or safety
• To prevent fraud or illegal activities
• In connection with business transfers or acquisitions

4. SMS and Communication Privacy

SMS Communications

• Load status updates and delivery notifications
• Driver assignment and coordination messages
• Emergency alerts and time-sensitive communications
• Account security notifications
• Service updates and maintenance notices

Communication Controls

• You can opt out of SMS messages at any time by texting STOP
• Text HELP for assistance with SMS services
• Message and data rates may apply based on your carrier plan
• You can manage email preferences in your account settings

5. Data Security

We implement comprehensive security measures to protect your information:

• Encryption: Data is encrypted in transit and at rest using industry-standard protocols
• Access Controls: Strict access controls and authentication requirements
• Regular Audits: Security assessments and vulnerability testing
• Employee Training: Regular security training for all staff members
• Incident Response: Comprehensive data breach response procedures
• Compliance: SOC 2 Type II and other industry certifications

6. Your Rights and Choices

You have the following rights regarding your personal information:

Access and Control

• Access and review your personal information
• Update or correct inaccurate information
• Delete your account and associated data
• Export your data in a portable format
• Restrict certain processing activities

Communication Preferences

• Opt out of marketing communications
• Manage SMS notification preferences
• Control email frequency and types
• Set communication channel preferences

7. Data Retention

We retain your information for the following periods:

• Account Data: For the duration of your account plus 7 years for business records
• Load Records: 7 years to comply with transportation regulations
• Financial Data: 7 years for tax and accounting purposes
• Communication Logs: 3 years for customer service and dispute resolution
• Analytics Data: 2 years in aggregated, anonymized form

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for international transfers, including:

• Standard Contractual Clauses approved by regulatory authorities
• Adequacy decisions for countries with equivalent privacy protections
• Certification under recognized privacy frameworks
• Your explicit consent for specific transfers

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of material changes by email or through our platform. The updated policy will be effective when posted, and your continued use of our services constitutes acceptance of the changes.

11. Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us: